Shipping Policy
Check the creators (vendors) shipping timeframes and
refund/return policy, by clicking on the “Shipping and Returns” link in their
individual stores, before making your purchase so you are aware in advance of
the shipping timeframes, per item, and whether the item/s you order can be
returned for refund or exchange.
If the product can be returned, return the product in the
same condition and packaging that it was shipped out in.
Our creators have agreed to ship all orders to the buyer within
the timeframe specified in their store’s Terms & Conditions. Failure to
provide shipment notification to Gallery La La LLC, within the specified
timeframe, will prevent the creator from being paid for their ordered item.
Failure to provide shipment notification to Gallery La La, within the specified
timeframe, will also trigger a refund in full, for the ordered item, to the
buyer. You may find out the shipping timeframes for each creator by
visiting their store (https://gallerylala.com/the-creators) and
clicking on their Terms and Conditions link. The timeframe listed in the
creator’s store will be one of the following:
1-3 business days = shipment notification by 3rd
business day
3-5 business days = shipment
notification by 5th business day
1-2 weeks = shipment
notification by 10th business day
2-3 weeks = shipment
notification by 15th business day
3-4 weeks = shipment
notification by 20th business day
As part of our Seller Agreement with
the creators it is their responsibility to deliver the items contained within
an order to the buyer. They have waived their ability to win any disputes if
the buyer says the package did not arrive due to not having Delivery
Confirmation or Tracking Information. The creator waives the ability to win any
disputes if the customer says the package did not arrive should the creator
choose not to provide shipment notification. All orders made through
www.gallerylala.com must be shipped to buyers. No attempts, by the creator, to
meet in-person to transact should be attempted.
Refunds & Exchange Policies
Each creator on our platform has
opted for one of the following 3 refunds and exchange policies. You may find
out the refunds and exchange policy a creator has opted for by visiting their
store (https://gallerylala.com/the-creators)
and clicking on their Terms and Conditions link:
1. No Refund/No Exchange
This is a non-refundable and
non-exchangeable product.
2. Exchange Only
Product may be exchanged if we are
notified by email (info@gallerylala.com) of your wish and reason to do
so within 3 days of you receiving it and we (or the vendor) receives the
product back within 7 days, from you receiving it. Product being returned will
only be exchanged if it is shipped back to us or the vendor, as per our instructions,
in the same condition (product isn’t used or damaged) and packaging that it was
shipped out in. Customer is responsible for return shipping fee as well as
shipping fee to receive replacement product.
3. Refund
Refund provided on the product minus shipping fee, taxes and transaction fee if we are notified by email (info@gallerylala.com) of your wish and reason to do so within 3 days of you receiving it and we (or the vendor) receives the product back within 7 days, from you receiving it. Refund will only be issued if product being returned is shipped back to us or the vendor, as per our instructions, in the same condition (product isn’t used or damaged) and packaging that it was shipped out in. Customer is responsible for return shipping fees.